Team Lead (Day Shift)

Job Vacancy Details Position: Team Lead (Day Shift) Industry: Healthcare / Healthcare Revenue Cycle Management / International BPO Roles & Responsibilities • Forecast, plan, and allocate projects to the production team. • Assist in preparing reports and supporting business cases. • Ensure production output and accuracy meet client and management standards. • Handle internal and external communications and queries. • Monitor team performance and maintain KPIs. • Act as a liaison between clients, management, and the operations team. • Implement best practices to enhance existing workflows and productivity. Qualifications & Experience • Flexibility to work according to U.S. time zones and calendar. • Minimum 2 years of experience as an ATL/TL in AR Collections, Account Management, or Client Services in healthcare RCM or similar roles in an international BPO. • Bachelor's degree in Business Management/Administration or equivalent qualifications. • Excellent written and verbal English communication skills. • High proficiency in Microsoft Excel, Word, and Outlook. • Capability to create and revise Standard Operating Procedures (SOPs). • Strong time management and ability to meet deadlines. How to Apply Interested candidates are invited to forward their CVs to careers@jobly.lk & WhatsApp on 0766607906 Please mention the position applied for in the subject line of the email. Closing Date: 31st August 2026 Contact Head of Human Resources Jobly.lk Tel: 0766607906 Website: www.jobly.lk